Here are some common questions about invoices in [me]

When can I start uploading my invoices? 

Your implementation manager can provide you with your specific date, but in general you can start uploading invoices as soon as:

1. Your POS connections are complete
2. Your accounting connections are complete
3. Your subscription payment details have been entered

If you want to upload any historical invoices, you can send us up to one week of invoices starting 7 days back from the day you entered in your subscription payment details. For example, if you entered your payment details on March 8, you can send us any invoices with dates starting on March 1. (If you need more historical data entered, we can do that for a fee - send us an email to inquire.)

See more details about how to upload: Uploading Invoices

How long does it take for an invoice to be processed?

Once you are fully up and running with MarginEdge an invoice should be processed within 1-2 days.  During your first 4 weeks of invoice processing, it generally takes about 5-7 days for us to process.  In this time we are doing extra work to map all of these new-to-us "vendor items" to the "products" you will use on inventory and in recipes.  Once that initial period is over you should have much faster processing times, often even within 24 hours of uploading the invoice!  

Note: If you have requested 30 days or more of historical invoice processing, it may take longer than 5-7 days to get your invoices closed.

Which types of invoices will you process for me?

In general, our team will process any restaurant invoice if, at a minimum, it has ALL THREE of these pieces of information:

1. A Vendor name
2. Line Items with prices
3. A Total (in USD$)

See the articles below for further clarification:

• What We Can Process and What We Cannot Process
• What We Process - Examples
• What We Don't Process - Examples
• File Format & Size Limits in MarginEdge

Regarding file types, if you do not want to take pictures of your invoices with the MarginEdge app, you can send us your invoices in JPEG, PNG, CSV and PDF format. 

Please send one document per invoice. Please DO NOT send links to stored documents or zip files. 

How often should I upload invoices? 

We recommend doing this as frequently as you can! If you can get those invoices in daily instead of weekly, you'll have much more accurate numbers that can be quite close to real-time data. 

What if the same invoice is uploaded twice?

MarginEdge will detect a duplicate invoice if the vendor, invoice number and date are all the same. This duplicate will be flagged an deleted automatically. 

What do I do if a vendor sends me a PDF or invoice image via email?

Simply forward the email, with its attachment, to your unique restaurant-specific email address. This can be found when you navigate to Orders > Setup. Look for the address in the "Invoice Email" section that ends with @meinvoices.com.

What if the invoice doesn’t match what I received?

No problem, we know this is common! Many restaurants have their own guidelines on this, but here are our preferences:

1.  Cross out the "Qty Shipped" amount and next to it write the correct quantity received, and make a clear handwritten note on the invoice next to that line item to explain the issue (for example, write "return", or "short", or "reject", etc.)   You can circle the item for further emphasis, but it isn't required. 

Example:

2.  We also suggest putting a line through the final total as an additional indicator to us that something has been changed.  

That's it.  We'll take care of the heavy lifting (you know, the math!) to make sure the total is right.

What if the order is paid with a check, ACH or credit card?

By default, all invoices will be sent to your accounting system as payables (A/P). If you want to indicate that the invoice has already been paid another way, we have you covered!

FIRST: ensure your Payment Accounts are appropriately set up in [me]: Setting up Payment Accounts

SECOND: write the appropriate information on the invoice

• For checks, clearly write Paid with Check + the check number on the invoice.  
• In the case of ACH, just write ACH on the invoice.
• For credit cards, please indicate the credit card using the description you used when setting up your Payment Accounts (possibly the last four digits, or the type or the users name). 

With most accounting systems, [me] sends the check number or notification of ACH to the accounting system along with invoice details.

What do the different statuses mean during invoice processing?

On the Orders screen, you can view order statuses. The order status indicates the stage of processing your invoice is currently in. By default, the view filter is set to show all statuses.

Invoice Status Modes:

• Processing - This indicates that we have received your invoice and it is making its way through our team for processing. Unit it is closed, it's generally not available in reporting, Bill Pay or for exporting (with some exceptions).  
• Pending Approval- If you have the Invoice Approval feature turned on, you may see invoices in this status. These invoices have completed our process and are waiting for a user with restaurant accountant permissions to approve. To learn more about the Invoice Approval Feature, check out this article on the topic
• Closed- The invoice data is all entered, confirmed, and can be used in reporting and be sent to your accounting system. Only invoices in Closed or Pending Approval status will be included in reporting. Only invoices in Closed status are available to be exported to your accounting system or paid with MarginEdge Bill Pay.

Statuses Related to Digital Invoices

If a vendor is sending us your invoices digitally, via EDI, you may also see the following status messages. For more information on digital invoices, check out this article.

• Image Pending- If we have received a digital invoice from a vendor but no corresponding invoice Image has been uploaded by your team, it will say Image Pending. (You can upload the appropriate image or you can manually approve it from within the order itself in order to push this into the processing stage.)
• EDI Pending- If we have received the invoice Image but not the EDI from your vendor, it will say EDI Pending.

Statuses Related to Outbound Orders 

• Open- Order placed with a vendor through the MarginEdge platform is open and not completed.
• Saved- Order placed with a vendor through the MarginEdge platform is saved but not yet sent.
• Sent- Order placed with a vendor through the MarginEdge platform has been sent to the vendor.