Welcome to the MarginEdge family! Our team of former restaurant industry folks respond to all incoming requests between the hours of 9 am and 8 pm Eastern time, Monday - Friday. We want you to be successful, so here's some tips:
1) Make use of the help articles - Search using keywords or browse by topic.
And if you can't find your answer, please let us know so we can keep improving this resource!
2) Send us your questions - there's two ways to contact us:
- Email us at help@marginedge.com and be sure to tell us which unit you are referencing. And screenshots are always helpful!
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Submit a ticket using the link in the upper right hand corner (you do not need to be signed in):
And then fill out the following form:
3) Request a phone call - we do not have a phone line that we answer, but we are happy to schedule a call with you! Email us (help@marginedge.com) or submit a ticket to let us know the topic or issue you'd like to discuss.
It's usually helpful if you can be prepared to be on a computer for the call so we can do some screen sharing to see what you're seeing. (Heads up that we use Google Meet for our calls and screenshares.)
4) Book an Expert!
MarginEdge Professional Services gives you access to restaurant experts who'll help you fix what’s messy, set up what’s missing and level up what’s working: MarginEdge Professional Services