Even when you are taking good care of your MarginEdge card, we know unintended things can happen. If you lose your card or see an unauthorized charge, you should immediately LOCK your card. This will help prevent any potential fraud or unwanted charges.
Here's how:
As a cardholder, you can call this number and use the interactive voice response system to lock your card.
- 1-800-518-1749
Alternatively, you or your Admin can log into the MarginEdge Card dashboard and click "Lock".
- Locked cards cannot be used
- Cards can be unlocked anytime
- Admins can lock any card, cardholders can only lock their own card
Mistaken Charges
If an employee accidentally incurs a personal charge on the card, that cardholder will need to reimburse the business directly outside of MarginEdge. Such charges cannot be reversed.
Reissue Card
If the card was lost or stolen, or if the original card you requested never arrived, go to the MarginEdge Card dashboard to close and then reissue a new card.