In an effort to keep our user accounts secure, you may occasionally be asked to confirm your identity at login by being asked to enter a code that is sent to your email. This is not something you have enabled but rather something we do on our end to help protect against suspicious activity we may notice. To help reduce the warning signs, when you are prompted to do this and are at a trusted location, be sure to check the "Remember this device" box!
Why are we doing this? We want to confirm that you not only have your password, but also have access to your email. We are using what's called Multi-Factor Authentication to confirm you are who you say you are!
When will you see this prompt? It will likely only happen when you get a new computer, use a new browser or device to login, or travel to an unusual location. Ideally you should not see this every single time you log in. If you are now logging in from a trusted location, be sure to check the "Remember this device" box!
Two Quick Steps:
1) The email will come from "no-reply@marginedge.com" and you need to copy and paste the six-digit code you see.
2) If you are logging in from a trusted device and location, check the box to "Remember this device for 30 days". Click "Continue".
Extra Tips
Remember This Device
When you are logging in from a trusted place - meaning you are not using public wi-fi or on a public computer - be sure to click the box to "Remember this device for 30 days" so that you don't have to use the login code each and every time.
[me] Password Requirements
- Minimum of 8 characters
- Must include lower case, upper case, a number, and special characters (!@#$%^&*)
- Cannot be one of the last 5 passwords you've used before.
- Cannot include any of your personal data (your name, phone number, etc.)
- Cannot include commonly used phrases (i.e. can't include the word "password")
Want extra security?
If you would like to have MFA enabled for your account so that this type of protection is always on, please see this article: Turning on Multi-Factor Authentication for a [me] User