Did you get an email that looks like this? This article will explain what this is, how to fix it, and how to control who gets these emails.
Some context
In order to export a sales entry to your accounting system, all POS “sales lines” that are present in a sales entry need to be mapped to an accounting system account. Sometimes, restaurants introduce new discounts, start accepting a new type of tender, or do something else that would generate a new POS sale line.
Most of the time, we know how to automatically find the new POS lines so that it gets allocated correctly in your sales reports. However, we have no way to know which accounting system account it should map to, so this is where we need your help! Without this mapping, it will not successfully export to accounting.
How to Fix Unmapped Lines
Using the example above, this email is telling you that our system has pulled a new line from your POS called "Gross Sales: Retail." Because it is new, it needs to be mapped to the appropriate GL Account in order to export your sales entries.
1) Go to Accounting > Sales Mapping through the navigation bar.
2) For each line that is missing a value in the "Accounting System Account Column", double click to select the correct corresponding account.
3) Click "Save Changes" when finished!
For more information about Sales Mapping, see this article: Sales Mapping - How do I do get sales entries from [me] to my accounting system?
Control Your Notifications
Go to Setup > Notifications and select the "Unmapped Sales Entry"
Toggle the slide to turn it ON or OFF and decide which roles should receive the email. If a user has access to several restaurants, we will roll up all sales mapping notifications into one email, but sales lines are separated into separate groupings by restaurant.