What can I do if an invoice is 'stuck' uploading?

OK, so you've taken pictures of invoices, and while they are uploading, it seems like one is 'stuck'.   It's rare, but it can happen.   By "stuck", we mean you're seeing one or more Pending Uploads, with one invoice not making any progress.   

First step, be sure you have internet connectivity.   If you confirm you are connected, then may we suggest you yell at your phone, make faces at it, maybe even ignore it for awhile and pretend you no longer love it!   Just an idea. 

If THAT doesn't help, then try the following in the order shown.  After each step, stop to see if the invoices start to upload as they should::

 

For iphones and the "MarginEdge Pro" version:

1 - Open the app and click "View Pending Uploads".    If you watch the first invoice and you know you have a decent internet connection, then within a few minutes (usually seconds!) you should see the Status% of that invoice go up.  If it does, the app is working and the invoices just need more time.

2 - If the Status% isn't changing on the top invoice, click the "Restart Uploads" button at the top of the same page.   Then keep an eye on the first invoice to be sure it starts to upload and you see the Status% change.

3 - If that doesn't get the invoices moving, then click on the top invoice.   You'll then see an option to "Move to Bottom".   This will move the invoice from first to last just in case the first invoice is causing the queue to be stuck.   You also have an option to “Remove from Queue”.   Use this as a last resort - this removes the invoice from your queue completely.   If you do this, please note that the one invoice you just "removed from queue" would have to be uploaded again.

 

 

For android phones and the "MarginEdge" version:

1 - Open the app and click "Pending Uploads".    If you watch the first invoice and you know you have a decent internet connection, then within a few minutes (usually seconds) you should see the Status% of that invoice go up.  If it does, the app is working and the invoices just need more time.

2 - If the Status% isn't changing on the top invoice, click the "Restart Uploads" button at the top of the same page.   Then keep an eye on the first invoice to be sure it starts to upload.

3 - Next, completely close out the app, then re-open.

4 - From the ME menu, select "Version Info", then under "File Storage", click “Clear Now”.

5 – From the ME menu, select Version Info, then under Database Locks, if the button is available to you, click “Clear Database Locks Now”

6 – Finally, if none of the above has caused the "stuck" invoice to upload correctly, click on Pending Uploads and then tap the top invoice.  Then, at the bottom of the screen click “Remove from Queue”.    This removes the invoice from your queue, and the other invoices will usually start to upload.   If you do this, please note that the one invoice you just "removed from queue" would have to be uploaded again.

 

If you are still having trouble, please contact your Account Manager or request help at support@marginedge.com

 

 

 

 

 

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